At Radiance Unbound, customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which returns, refunds, replacements, and exchanges may be accepted for purchases made through our website.

By placing an order with Radiance Unbound, you agree to the terms outlined below.

​

1. General Return Eligibility

Due to the nature of health, wellness, skincare, and beauty products, certain items may not be eligible for return for hygiene and safety reasons.

To qualify for a return, items must generally:

• Be unused and unopened

• Be in original packaging

• Be in resalable condition

• Be returned within the applicable return window

​

Radiance Unbound reserves the right to deny returns that do not meet these conditions.

​

2. Return Window

Customers may request a return within:

• 14 days of delivery

​

Requests submitted after the return period may not be eligible for refund or replacement.

​

3. Non-Returnable Items

The following items are generally non-returnable and non-refundable unless defective or damaged upon arrival:

• Opened skincare products

• Opened beauty products

• Personal care items

• Hygiene-related products

• Clearance or final sale items

• Gift cards (if applicable)

​

For health and safety reasons, opened or used products cannot typically be returned.

​

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

To process claims, customers may be asked to provide:

• Order number

• Description of the issue

• Clear photographs of the item and packaging

If approved, we may offer:

• Replacement product

• Store credit

• Partial or full refund

Resolutions are determined on a case-by-case basis.

​

5. Return Shipping Costs

Unless the return is due to our error, customers are generally responsible for return shipping costs.

Original shipping charges are typically non-refundable.

We recommend using a trackable shipping service for returns, as Radiance Unbound is not responsible for lost return shipments.

​

6. Refund Process

Once a return is received and inspected, we will notify you regarding approval or denial of your refund.

Approved refunds are typically processed back to the original payment method within:

​

• 5–10 business days

​

Processing times may vary depending on your financial institution or payment provider.

​

7. Exchanges

At this time, Radiance Unbound may not offer direct product exchanges.

If eligible, customers may be instructed to:

1. Return the original item

2. Place a new order separately

​

8. Order Cancellations

Orders may only be canceled before they are processed or shipped.

Because our suppliers begin fulfillment quickly, we cannot guarantee cancellation requests after an order has been submitted.

To request a cancellation, contact:
radianceunbound834@gmail.com

​

9. Refused Deliveries and Undeliverable Packages

Orders returned due to:

• Incorrect shipping addresses

• Refused packages

• Failure to receive delivery

may be subject to partial refunds or additional shipping fees.

Shipping costs already incurred may not be refundable.

​

10. Chargebacks and Fraud Prevention

Radiance Unbound reserves the right to investigate refund requests and chargebacks to prevent fraud or abuse.

Customers are encouraged to contact us directly before initiating payment disputes.

​

11. Dropshipping Fulfillment Disclaimer

As a dropshipping business, some returns may need to be reviewed and approved in coordination with third-party suppliers or fulfillment partners.

Return approvals, replacement availability, and refund processing times may vary depending on supplier policies.

​

12. Policy Updates

Radiance Unbound reserves the right to modify or update this Return & Refund Policy at any time without prior notice.

Updated versions will be posted on this page with a revised effective date.

​

13. Contact Information

If you have questions regarding returns or refunds, please contact:

Radiance Unbound
Indiana, United States
Email: radianceunbound834@gmail.com